Privacy & Policy

At ITS, we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile applications, merchant portal, and logistics services.

1. Information We Collect

To provide efficient logistics, delivery, and warehousing services, we may collect the following types of information:

  • Personal & Contact Details: Name, email address, phone number, physical address, and recipient details.

  • Merchant & Business Information: Business name, bank account details for COD remittance, and store/portal credentials.

  • Shipment & Delivery Data: Pickup and delivery addresses, package contents description, parcel weight, tracking history, and delivery signatures.

  • Technical & Usage Data: IP address, browser type, device information, operating system, and portal activity logs.

2. How We Use Your Information

We use the collected information solely for business and operational purposes, including:

  • Processing, tracking, and fulfilling shipments and orders.

  • Managing Cash on Delivery (COD) collection and processing payouts to merchants.

  • Providing real-time tracking updates to senders and recipients.

  • Maintaining customer support and handling inquiries or claims.

  • Improving our website, merchant portal, security, and logistics services.

3. Sharing & Disclosure of Data

ITS does not sell, rent, or trade your personal information. We only share data with third parties under the following conditions:

  • Operational Partners: Delivery riders, local hub operators, and international shipping carriers necessary to complete package delivery.

  • Legal Requirements: When required by law, regulatory authorities, court orders, or government requests to comply with legal obligations.

  • Security & Protection: To enforce our terms, protect our rights and property, and ensure the safety of our customers and operational network.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your data against unauthorized access, loss, misuse, or alteration. Merchant portal access is protected via secure logins, and sensitive transaction details are handled through encrypted channels.

5. Data Retention

We retain your personal and shipment data for as long as necessary to provide our services, maintain transaction records for financial and reporting compliance, and resolve any operational disputes.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal and business information stored in our merchant portal.

  • Request clarification regarding how your data is processed.

  • Opt out of non-essential promotional or marketing communications.

7. Cookies & Tracking Technologies

Our website and portal may use cookies and similar tracking technologies to enhance user experience, store user preferences, and analyze web traffic to improve our digital services.

8. Changes to This Policy

ITS reserves the right to update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updated versions will be posted on this page with an updated revision date.

If you have any questions or concerns regarding this Privacy Policy, please reach out to the ITS support team.